Terms and Conditions
The Blackk Group
This document sets out the basis on which we will provide the services to you, your obligations to us and the facts on which we both rely upon to enter into this agreement.
By applying for a loan through us you agree that you have read and agree to be bound by the terms and conditions listed below.
What we offer
As Mortgage Brokers, we act on behalf of you, to find you a suitable home loan from a panel of lenders. As a part of this service, we give you information on the type and availability of credit contracts, finance products and loans.
As a part of this service we assist you in applying for your home loan which includes completing application forms and requesting supporting paper work which we provide to the lender.
We do not give any legal advice or tax advice or take any responsibiity for any implications that may arise based on your home loan or our home loan advice.
Which lenders we work with
We have arrangements with a panel of lenders so we can obtain credit for you from these lenders subject to you meeting the lenders credit criteria.
The lenders with which we have arrangements do not necessarily represent all the lenders who offer credit of the nature that you seek.
Fees that may be payable by you
We are paid by the lender in the same way that bank staff are paid when your home loan settles.
In some instances you may be required to pay a fee:
1. If your loan is complex in nature requiring extensive additional time from our team;
If you do any of the following with 18 months from the day your home loan settles, you will rquired to pay back to Blackk Finance the full commission that was clawed back from us, up to a maximum of $5,000:
2. If you Pay down your home loan to $0 balance, for example, by selling your home;
3. If you refinance the loan that Blackk Finance arrnage for you, either, within the same bank or via another bank/lender.
In all cases, any fees charged by us will be disclosed to you up front.
We are committed to providing you with the best possible service, however we understand there may be times where you are not satisfied.
If this occurs please inform us verbally or in writing with the exact details of
your complaint, so we can work towards a prompt and fair resolution.
Please address all feedback to our:
Blackk Finance- PO Box 275, West Burleigh QLD, 4101
Or email [email protected]
We are mindful of the need to ensure that consumers are treated fairly and with respect during the complaints handling process.
Any dissatisfaction will be handled in an efficient, timely and effective manner in accordance with ASIC regulations of Internal Dispute Resolution (IDR).
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party.
The complaint can be lodged with the Australian Financial Complaints Authority (AFCA):
Australian Financial Complaints Authority (AFCA)
Email: [email protected]
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
How will my complaint be handled?
One of our team will record the complaint on our register, investigate the complaint by discussing the matter with our staff, and then call the customer to further clarify their complaint.
Once sufficient information has been gathered, a decision is made on what action to take and, if necessary, compensation may be paid to the customer.
Once action has been taken, our Director /Owner will analyse the cause of the complaint and discuss any required changes to our systems / procedures with the team.
The register is then updated with the outcome and the complaint file is closed.
How I get paid?
Our aggregator receives commission from the lenders and then pays us commission in relation to loan contracts (such as home and investment property loans) for providing credit assistance.
An upfront commission is payable by lenders in relation to settled (drawn‐down) loans and is calculated as a percentage of the loan amount.
It is usually paid after settlement of the loan.
Trail commission is payable by lenders in relation to settled (drawn‐down) loans. It is calculated monthly on the outstanding loan balance and is paid in arrears.
The upfront and trail commissions that we are paid by lenders are not payable by you.
Details of commission to be received will be included in the Credit Proposal Disclosure document that we will provide you with when credit assistance is provided.
From time to time, I may receive a non‐commission benefit by way of training, professional development, entertainment, gift, conference attendance, sponsorship, or entry into a competition run by a lender or my aggregator, at no extra cost to you.
The nature of such arrangements are temporary, and the occurrence and amounts are often not readily ascertainable, however if they are apparent as a result of assisting you with credit assistance, this will be disclosed to you.
Other people we deal with
We have approval to utilise credit providers and their loan products through the services of our aggregator ‘Connective Broker Services Pty Ltd ABN 77 161 731 111, Credit Representative 437202 is authorised under Australian Credit Licence 389328’.
The aggregator charges us a fee depending on our contract arrangements, consisting of:
a share of commission that is paid by the particular credit provider
a membership fee for our business
a monthly fee for each of our accredited loan writers.
We have access to a panel of lenders through Connective.
Macquarie Bank Limited is a 25% shareholder of Connective.
We have access to products including those from Macquarie Bank Limited.
Commissions paid by Connective’s lender panel are transparent and do not influence the broker or consumer choice.
Connective is committed to quality consumer outcomes in all circumstances.
Referrers and referral fees.
We obtain referrals from a range of sources, including accountants, financial planners, real estate agents and other people.
If you were introduced or referred to us, we may pay the referrer a commission or a fee.
Details of any commission or fees being paid to the referrer will be included in the Credit Proposal Disclosure document we provide to you.
This policy explains how we respect your right to privacy in accordance with the Australian Privacy Principles contained in the Privacy Act (Cth).
What information do we collect and how do we use it?
We will collect personal information when we do business with you. This may include a broad range of information from your name, address and contact details to other information about your qualifications, employment history and financial information.
If you choose not to supply any of the information we request, our ability to assist you may be limited.
We will use your personal information:
to conduct our business
to manage our business relationships with you and with others, including our Credit Providers
to complete a transaction on your behalf
to provide you with information about our products and services.
From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
You can unsubscribe by notifying us and we will no longer send information to you.
How do we hold and protect your information?
We strive to maintain the relevance, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting
or document retention requirements.
We hold the information we collect from you on our secure database. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers who are also regulated by the Privacy Act.
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or exposure. Access to your information is restricted to those employees whose job requires that information.
Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.
We will take reasonable steps to destroy or de‐identify your personal information when your personal information is no longer required for our business functions.
Disclosures to overseas recipients
Some of the recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country in which such recipients are located but it is likely that such countries will include United States of America, United Kingdom, New Zealand, Serbia, India and the Philippines.
Will we disclose the information we collect to anyone?
We do not sell, trade or rent client lists or personal information to any third party. We will disclose personal information about you to our credit providers and agents where it relates to our credit assistance.
In all cases we will only disclose that information that is strictly required and take all reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles.
Otherwise, we will not disclose personal information unless you consent, we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you access, update or correct the information we are holding?
If you believe that we are holding inaccurate, incomplete, irrelevant or out of date data about you, you may ask us to correct it.
You can make a request for access to or correction of your personal information by contacting us anytime.
In some limited circumstances, we may need to refuse access to your information or refuse a request for correction. If this is the case, we will advise you as soon as possible after your request and provide you with our reasons for the refusal.
What happens if you are not happy with how your information is handled?
Your complaint will be considered through our internal complaints resolution process and we will try to respond with a decision as soon as possible.
By asking us to assist, you consent to the collection and use of the information you have provided to us for the purposes described above.
For more information on your privacy rights please visit www.privacy.gov.au
Information on this website
By accessing the Blackk Groups website at www.blackk.com.au you agree to be bound by these terms. If you do not agree, then you must not access our site.
The Blackk Group accepts no liability and takes no responsibility for any person or organisation that has relied on the information in this website.
We make no guarantees that you are eligible for a mortgage, we must submit an application to a lender to confirm your eligibility.
Even then a lender can decline a loan that has been pre-approved and can withdraw an unconditional approval that has been issued, so there is always an element of risk to any loan application.
Accuracy of our information
We regularly update the information on this website and try to keep it up to date with policy, product, template and pricing changes.
However, we give no assurance or warranty that the information is current and take no responsibility for any loss or inconvenience caused by a person or organisation relying on this information.
Copyright for this website rests with The Blackk Group unless otherwise stated.
This website is protected using copyscape. All attempts to rewrite or copy our content that is not in accordance with the below requirements will be met with immediate legal action and an injunction to have your website taken down until the copied content has been removed.
Republishing our content
You may republish or quote from our content if you credit the source with a clearly visible link (with no ‘no follow’ tag) to the page that you have taken this information from.
The Blackk Group reserves the right to request that you remove content of ours that you have republished or rewritten.
If you have any questions about these Terms, please contact us at [email protected]ackk.com.au.